At Sovereign Trade Sdn. Bhd., we are committed to providing quality machinery. If you are not satisfied with your purchase, our return and refund policy is as follows:
1. Return Eligibility
- Returns are accepted within 14 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Custom-built or specially ordered machinery is non-returnable unless defective.
2. Return Process
- Contact our customer service at 012-628 8630 or sovereigntradesdnbhd@outlook.com to initiate a return request.
- Provide your order number, details of the product, and reason for return.
- Once approved, we will guide you on the return shipping process.
3. Refunds
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days.
- Refunds will be credited to your original method of payment.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was delivered.